Rental Guidelines
Terms and conditions
My driving experience is less than one year, can I rent a car?
Of course, but we recomand you bringing a “Beginner” mark magnet by yourself to show other drivers.
Can I rent a car with temporary driving permit?
No, temporary driving permits cannot be used in Japan.
Temporary driving permits cannot drive the rental car even if it was rented by another person with a valid driver’ s license.
Can I rent the car if I forget to bring my driver’s license?
According to Japanese laws and regulations, we can not rent to person without driver’ s license.
Requirements for driving in Japan
Japanese Domestic Driver’s License
Customers from Japan or those who also have a Japanese Domestic Driver License. Please provide the Japanese Domestic Driver License only.
Driver License
Foreign Driver License & Official Japanese Translation
Driver’s licenses which are issued in Switzerland, Germany, France, Taiwan, Belgium, Slovenia, Monaco, or Estonia, please bring your passport, local driving license with a Japanese translation of the license.
Japanese Translation
International Driving Permit
Convention on Road Traffic of September 19, 1949
Customers from these countries or regions, please provide your Passport and also your International Driving Permit in accordance with 1949 Geneva Convention.
Convention
International
Driving Permit
Asia
Philippines
India
Thailand
Bangladesh
Malaysia
Singapore
Sri Lanka
Cambodia
Laos
Republic of Korea
Vietnam
Hong Kong
Macao
Middle East
Turkey
Israel
Syria
Cyprus
Jordan
Lebanon
United Arab Emirates
Pacific
New Zealand
Fiji
Australia
Papua New Guinea
Africa
Madagascar
Malawi
Mali
Niger
Rwanda
Senegal
Sierra Leone
Togo
Tunisia
Uganda
Zimbabwe
Namibia
Burkina Faso
Nigeria
South Africa
Central African Republic
Egypt
Ghana
Algeria
Morocco
Botswana
Benin
Ivory Coast
Lesotho
Republic of the Congo
Democratic Republic of the Congo
Europe
U.K.
Greece
Norway
Denmark
Sweden
Netherlands
France
Italy
Russia
Serbia
Montenegro
Spain
Finland
Romania
Iceland
Bulgaria
Malta
Albania
Luxembourg
Monaco
San Marino
Vatican
Kyrgyz Republic
Georgia
Czech Republic
Slovak Republic
Portugal
Austria
Belgium
Poland
Ireland
Hungary
Slovenia
America
United States
Canada
Peru
Cuba
Ecuador
Argentina
Chile
Paraguay
Barbados
Dominica
Guatemala
Haiti
Trinidad and Tobago
Venezuela
Jamaica
- International driver license are valid for one year for each entry. Re-entry date does not restart if you hold a Japanese residence visa.
- Japan does not recognize international driver license issued under 1926 France Convention, 1943 Washington Convention, and 1968 Vienna Convention.
Information on Parking
Parking anywhere might result in traffic accident or traffic congestion. Even if the driver wants to park for a short time, they still must use a designated parking lot. If not, one may be fined starting from 15,000 yen.
Below are the symbols for No Parking
In any case, if you received a ticket
- Please go and report the ticket to the nearest Police Station. The police will give you a bill and you need to pay by yourself.
- When returning the car, please show the bill and your rental car receipt. If the car is returned without reporting at the Police Station, our company will charge you 30,000 yen as a fine.
Gas Stations
There are three types of gasoline in Japan : Regular, Premium and Diesel.
Please fill up the tank with the correct type of gasoline.
Regular
Premium
Diesel
- According to our Full-tank Policy, if the tank is not fully filled before the return, the customer will be charged. More than half tank will be charge 6,000 yen, less than half tank will be charged 12,000 yen.
- Please keep the latest fuel receipt when returning the vehicle.
- If the vehicle is damaged due to filling the wrong type of fuel, the repair costs will be borne by the customer.
Reservation
What information should I provide when I’m reserving for the car?
Please contact us by phone or email.
How to modify my booking or even cancel one?
Please contact us by phone or email.
Can we add an additional driver?
Yes, you will just need to provide the requirement for driving in Japan when you are picking up the car.
Car I specify a certain car model?
We will arrange your expected car model as possible as we can. Depanding on the storage we may arrange same-class vehicle for you.
Payment methods
When do I pay for the rental?
The payment is done when you are picking up the car. If the rental is extended,please pay additional rental fee when you return the car.
How do you calculate the rental fees?
Car rental fees are calculated by the type of class of the car and the length of the rental period.
Is it possible to get a refund if I return the car earlier then original return date?
Please reconfirm the return date before you pick up the car. No refund after car departed.
Loss Damage Waiver Insurance & NOC Insurance
What is Loss Damage Wavier Insurance?
Loss Damage Waiver. You can check out how the LDW works over here. (About LDW)
Driving guideline & tips
Japan Traffic Signs
Common Signs
Road Closed
Closed to Cars
No Parking/Stopping
No Parking
Stop Sign
Slow Down
Maximum Speed Limit
Minimum Speed Limit
Do not enter
No entry towards designated traffic
No U-turn
No Passing Other Cars
Allowed Directions in Designated Traffic Lane
Left turn only
Straight Only
Allowed Directions in Traffic Lane
Allowed Directions and Turns in Traffic Lane
Allowed Directions in Traffic Lane
One-way street (take notice this is a square sign, different to the Right Turn Only sign)
One-Way Street
Bus-only lane
Caution Signs
Slippery Road
Falling Rocks
Bumpy Road
Road Construction Ahead
Steep Uphill Slope
Steep Downhill Slope
School Zone
Traffic Signal Ahead
Merging Traffic Ahead
Lane Reduction Ahead
Road Narrows Ahead
Two-Way Traffic Lane
Railroad Crossings
Crosswind
Animal Crossing
Other Danger
Direction Signs
Parking Allowed
Stopping Allowed
Right-of-way (which lane has the right of way)
Center Line (used mainly for right turns)
Stopping Line
Safety Zone
Pedestrian Crossing Ahead
Bike Crossing Lane
Guide Signs
Toll Road/ Entrance to Highway
National Highway Route No.
Traffic Lane Designations Towards Locations Listed Above
Emergency Telephone Available
Tips for driving safely in snow and ice
- Slow down, especially on slippery roads.
- Do NOT overtake cars across the opposing lane. Use low gears and try and keep in a straight line.
- When you need stop the car , shift into a low gear then apply a small amount of brake. Do NOT step hard on the brakes.
- Slow down when you are turning.
- Always keep a safe distance of at least 5 cars.
Tricks for driving in the snow
A little reminder
Car Rental Agreement
Please fill up the gas fully before returning the car.
If the car is not returned with a full tank of gas
If car is returned without a full tank of gas, you will be charged by our company policy : JPY 6,000 if the car is returned with less than full but more than half; JPY 12,000 Please keep the latest receipt from the final fill-up and show it to us when you are return the car.
If the car cannot be returned on time
You must notify us IN FIRST HAND, we will charge a fee of late return and an operating loss fee due to he car not being available for the next customer. If an accident happens outside the rental period and we are not noticed beforehand, there will no be any kind of insurance compensation available.
When an accident happens
If The INSURANCE contract will be terminated once an accident occurs. You cannot move the vehicle on your own no matter whether it is you at fault or not. If there is no police record for the accident, then there will not be any kind of insurance compensation available.
If you have received a traffic ticket
When returning the car, please show us both the ticket and receipt of the ticket payment. If the penalty was not settled, our company will charge you JPY 30,000 as a compensation.
(The payment for the the ticket can not be payed on Saturday, Sunday and national holidays)
FAQs
Can i bring my pet in the rental car?
Yes, you can. But please use a cage for your pet. If in-car cleaning is needed, we may demand Non-Operation Charges (N.O.C.) as cleaning charge from you ¥20,000.
Is it possible to rent outside business hours?
For rentals outside business hours, please contact us in advance.
How to reserve child seat?
Let us know when making your rental reservation.
Can I rent the ETC card alone?
ETC cards are not available for rent.
Can i purchase Hokkaido Express Pass(HEP) plan?
HEP is not available.
Policy for Cancellation
Cancellation on the pickup day will be 100% of the total rental fee (No license, booked a wrong type of car, or other personal reasons)
The minimum rental unit is 5 days
Even if you use the car for less than 5 days, the 5-day rate will apply. Extensions are also charged in 5-day units.